Here’s what to expect:

Starting in May 2023, your mortgage will be serviced by U.S. Bank. Here’s the key information you should know:

  • Payments made on or after May 1 should be made to U.S. Bank. Watch the video on the left to learn about payment options at U.S. Bank.

  • Some payment channels will have limited availability leading up to and during the transition period, but you will not be charged late fees.

  • If you are enrolled in automatic draft for your payment, that service will transfer to U.S. Bank. Please note, if your automatic payment is scheduled during the transition period, it may be delayed three to five business days.

  • If your mortgage has an escrow account, U.S. Bank will begin making disbursements upon completion of the transfer. All disbursements prior to the transfer date will be sent by Union Bank. We will ensure there is no disruption to any outstanding tax or insurance payments.

Upcoming home mortgage transition dates

Mid-April: You’ll receive information about the change in your mortgage servicing and answers to frequently asked questions.

May 1: Mortgage accounts move to U.S. Bank.

May 3: Sign up for U.S. Bank mobile and online banking to easily manage your mortgage payments.

Mid-May: Your first U.S. Bank statement will be sent to you.

Here's what you need to know.

Mortgage assistance


If you’re struggling to make your mortgage payments, we’re here for you. Your existing forbearance or repayment program with Union Bank will transfer to U.S. Bank and the terms will remain the same.

A U.S. Bank relationship manager will contact you after your account transitions to discuss any other important information you need to know.

If you’re still in need of assistance, learn more about the help and repayment options we offer. Please note, you’ll be unable to apply for assistance until after your loan transitions to U.S. Bank in early May 2023.

Go digital.

To get the most out of your mortgage servicing, we encourage you to sign up for U.S. Bank mobile and online banking. Starting May 3, you’ll be able to sign up and enjoy the following benefits:

  • A personalized dashboard to view all your loan details
  • Easy payment options, including autopay or secure online payments
  • Ability to update your preferences to receive statements and communications electronically

Visit us online to learn more. Please note, you will not be able to sign up until after your loan transitions to U.S. Bank.

Frequently asked questions about mortgage accounts

Payments & statements


Mobile & online banking access

Start of disclosure content

Loan approval is subject to credit approval and program guidelines. Not all loan programs are available in all states for all loan amounts. Interest rate and program terms are subject to change without notice. Mortgage, home equity and credit products are offered by U.S. Bank National Association. Deposit products are offered by U.S. Bank National Association. Member FDIC.