Support      Locations

Here's what to expect:

U.S. Bank delivers industry-leading, secure digital banking tools and services that allow customers to bank how, when and where they want. As Union Bank moves to U.S. Bank, you can sit back and relax - your accounts will automatically transition.

For now, keep banking as you normally would. You can enroll in U.S. Bank mobile and online banking on May 30, 2023.

Personal and business accounts

 

Important transition dates

Early May

Mortgage accounts will move to U.S. Bank, and mortgage customers can enroll in mobile and online banking.

Please keep an eye out for mortgage account transition information.

May 26

This is last day you will have access to digital banking and bill pay at Union Bank.

All Union Bank digital banking bill payments scheduled to be paid after May 26 will be paid on the date requested.

Memorial day weekend

Mobile and online banking will be unavailable while we transition accounts to U.S. Bank.

May 30

Checking, savings and brokerage accounts have now moved to U.S. Bank.

You can now enroll in U.S. Bank mobile and online banking.

How to enroll for the first time

 

On May 30 you can enroll in U.S. Bank mobile and online banking.

 

From the Union Bank Mobile App or unionbank.com:

A simpler enrollment process that grants you U.S. Bank digital credentials from Union Bank digital properties. This enrollment process is only available for personal accounts.

  1. Open the Union Bank Mobile App or visit unionbank.com.

  2. Log in to your account using your Union Bank credentials.

  3. You’ll be prompted to complete verification and create new U.S. Bank credentials.

 

From your Android™ or iPhone® :

  1. Download the U.S. Bank Mobile App in your app store.

  2. Open the U.S. Bank Mobile App and choose Create a username and password.

  3. Use your U.S. Bank account number or your Union Bank debit card number and the last 4 digits of your Social Security number (SSN).

  4. Follow the step-by-step instructions.

 

At usbank.com/unionbank-enroll:

  1. Use your U.S. Bank account number or your Union Bank debit card number and the last 4 digits of your Social Security number (SSN).

  2. Follow the step-by-step instructions.
U.S. Bank mobile app screenshot

SinglePoint® customers

U.S. Bank SinglePoint is your online cash management portal. It provides robust domestic and international reporting, payment origination and fraud prevention services with significant mobile capabilities for remote access.

Find information about SinglePoint

Here’s what you need to do now.

Icons / x / System / Edit

Check your payments and preferences.

Verify that your payments have transferred, check your alerts, check your paperless preferences and view your new account numbers.

Learn with interactive demos.

Keep an eye out for our simple, interactive demos in the U.S. Bank Mobile App and in online banking to learn how to easily do everyday banking tasks. You can also find these demos by visiting exploreusbank.com.

Key features and benefits:

Whether making a purchase, paying bills or saving for the future, we want to provide accessible money-movement options.

Pay bills

When you pay your bills through U.S. Bank mobile and online banking, you’re in charge. Set up advance or recurring1 payments to be delivered on the date you choose. You can edit or cancel any payment up to the time it’s processed.

Send money with Zelle®

Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.2 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.3

Fund another account

You may want to move money from one account to another for something like a major purchase. You can also transfer money to your non-U.S. Bank accounts, as long as you own both accounts.

Answers to your questions about mobile and online banking.

Beginning May 30, you’ll be able to enroll in U.S. Bank mobile and online banking.

Yes. As long as you let us know right away, you are not liable for unauthorized transactions that are initiated online at usbank.com or through the U.S. Bank Mobile App. Visit usbank.com/guarantee to learn more about our Digital Security Coverage.

Yes. If you had e-statements at Union Bank, they will transfer to U.S. Bank mobile or online  banking. However, we recommend that you print past Union Bank statements on or before May 27 for your records.

We’ve done our best to match the current alerts set on your Union Bank accounts with alerts that are available at U.S. Bank. Some alerts may not have transferred because we did not have a match, so we recommend you review your account alerts upon enrollment.

Yes. Once you enroll in U.S. Bank mobile and online banking, your existing bills and biller information from the Union Bank bill pay4 system will automatically transfer. Your Union Bank bill pay history will transfer to your new U.S. Bank account in mobile and online banking. We recommend that you log in to your U.S. Bank account and validate that your automatic and scheduled payments were transferred accurately.

If you are making bill payments from a current Union Bank deposit account (checking or money market), no action is required.

If you are transferring from a current Union Bank deposit account (checking, savings, money market) to another Union Bank deposit account on which you are an owner, there is no action required.

U.S. Bank will automatically notify financial institutions from which you receive direct deposit and other automatic debit or credit transactions, that your account information has changed.

The originator of your automatic debit or credit transaction may contact you to verify the changes and ask you to complete new paperwork to have the automatic transaction continue.

Start of disclosure content
Disclosures

Deposit products are offered by U.S. Bank National Association. Member FDIC.

Start of disclosure content

Android is a trademark of Google LLC.

iPhone is a registered trademark of Apple Inc.

Eligibility requirements and restrictions apply. Please refer to the Digital Services Agreement for more information.

Start of disclosure content

  1. Safe Debit Accounts are not eligible for recurring payments.

  2. To send money in minutes with Zelle®, you must have an eligible U.S. Bank account and have a mobile number registered in your online and mobile banking profile for at least at least three calendar days. U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

  3. For text messages, standard messaging charges apply through your mobile carrier and message frequency depends on account settings.

  4. A phone number and address in the U.S. is required to use bill pay.