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Contour Card FAQs

  • Look at your student ID card. If you see a MasterCard® logo on the front and a U.S. Bank logo on the back, you’re holding a Contour Card in your hand. If you see a U.S. Bank logo and/or a Visa® logo, you have either a Basic Campus Card or a
    Maxx Card. You can also review our list of Campus Partners to see if your school participates.
  • No. Unlike the Basic and Maxx cards, the Contour Card doesn’t require a checking account to unlock the financial features of the card.
  • No. Even though your Contour Card has a MasterCard logo, it’s not a credit card, which means it won’t allow you to spend more than you have in your account. Each time you use your Contour Card, the purchase amount is deducted from the available balance.
  • You can review your available balance anytime at the Contour Card Web site. You can also call Cardholder Services toll-free at 855-613-9098 to get balance and transaction information.
  • Some types of merchants – including gas stations, restaurants and mail-order companies, among others – often require that your account has an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. (Using the Contour Card at automated fuel dispensers requires a minimum balance of $75, even though only the actual fuel purchase will be deducted from the card.) Purchases can also be denied when your available balance is less than the purchase amount. In this situation, you can inform the merchant of the account balance and, if the merchant allows, use another form of payment for the remainder.
  • Any authorization request that is greater than the card's available balance will be declined. However, it’s sometimes possible for a merchant to charge for an item without prior authorization. If an overdraft occurs, the card recipient will be required to make a payment to cardholder services to cover the negative amount. Payments should be sent to Cardholder Services, P.O. Box 550129, Fort Lauderdale, FL 33355.
  • Each merchant location has its own return policies and will handle the returns in the same manner as any other MasterCard transaction. They may credit your Contour Card account, provide a cash refund or a store credit. It’s best to check a store’s return policy before making a purchase.
  • If you ever misplace your Contour Card, you should immediately suspend your account by calling Cardholder Services toll-free at 855-613-9098, any time of the day or night. Automatic deposits will still be accepted, but purchases and ATM transactions will be declined. When you find your Contour Card again, simply cancel the suspension and your card will return to full functionality.
  • Report your lost or stolen card immediately by calling Cardholder Services toll-free at 855-613-9098, any time of the day or night. As long as the missing card is reported immediately, you won’t be responsible for any unauthorized charges. If you received your original Contour Card from your university card office, you’ll need to get a replacement card at the same location. If not, we’ll send you a replacement card. When it arrives, log in to My Account to activate your card and link it to your account.
  • If your school doesn’t participate in the Campus Banking program, the best place to start is with your campus administration, campus ID card office or student government. You can also contact our dedicated Campus Banking team to request more information.

Deposit products offered by U.S. Bank National Association. Member FDIC.

 

The issuer of the U.S. Bank Visa Check Card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.

Ready to Get Started?

Get in touch with our dedicated team to find out how to start a U.S. Bank Campus Banking program at your school.

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