What to do when a loved one passes.

During this difficult time, you deserve quality service from a company that puts you first. That’s why U.S. Bank is dedicated to settling your loved one’s affairs in an efficient manner.

What can you expect?

  • A single point of contact to walk you through the entire resolution process.
  • A team of specialists who regularly handle situations like yours.
  • Compassion and professionalism: We endeavor to always treat you with understanding and respect.

How to get started

Visit your local U.S. Bank branch or call 24-Hour Banking at 800.USBANKS (872.2657). We accept relay calls.

Documents you may need

You’ll need documentation to get started. Consult this list for reference, and connect with our specialists for further advice.

Proof of death - Original or certified copies of the death certificate are the most commonly accepted forms of documentation.

Account information - Available documentation detailing any accounts held with the bank.
Examples include: outstanding U.S. Bank bills, past statements or letters

Documentation regarding authority over your loved one's financial affairs - Documents that show who has authority to act on behalf of your loved one's affairs, estate or trust.
For example, documentation we may accept:

  • Probate documentation
  • Small estate affidavit/Collection of personal property
  • Executor paperwork
  • Representative paperwork
  • Letters of testamentary
  • Trust documents

Additional documentation for home mortgage or loan accounts

  • Last will and testament
  • Trust documents

You may also need:

Valid ID (one of the following)

  • State driver's license
  • State ID card
  • U.S. passport
  • Military ID
  • U.S. alien registration card

Third parties you may need to contact:

You may be asked to contact the following organizations. Consult with your legal professional and/or U.S. Bank specialist to determine the right course of action.

Please visit Financial IQ for additional information and resources.

Equal Housing Lender, Member FDIC.

Skip Navigation: Internet Banking Login

Your browser's version is not compatible. Please upgrade your browser.

Unsupported Browser

Unsupported Browser

We've detected that you are currently accessing this site using an older version of Internet Explorer. We have not designed this site to support older versions of Internet Explorer. Therefore, you may encounter issues with how the site is displayed and how you can navigate through the site when using this older browser. We highly recommend you upgrade your current browser or download a new version of a different browser.

Upgrade Internet Explorer

Alternatively, you may want to download a new version of a different browser: