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Getting your unemployment benefits on the ReliaCard1
Many states offer the U.S. Bank ReliaCard as a secure alternative to issuing a paper check for unemployment benefits. Instead of waiting for the check to arrive and then going to the bank to cash or deposit it, your funds are automatically deposited to this reloadable prepaid debit card.
Due to the unprecedented surge in COVID-19-related unemployment claims, we’ve seen an increase in both unemployment claims and requests for the ReliaCard. Our call centers have been fielding an influx of calls with questions about the ReliaCard. Here are quick answers to some of the most common questions.
We’re working closely with participating states to get the cards distributed as quickly as possible. Once we receive the file from the state, we will mail your ReliaCard within two business days. Please allow seven to ten days for the postal service to deliver the card to you.
You can check the status of your card any time by visiting our status tracker. For information on unemployment claim processing or other government benefit payments, check with your state agency.
You can activate your card on the ReliaCard website or on the mobile app.
In some cases, you may receive your ReliaCard before the funds are loaded to the card. Your card will be funded two to three business days after your state agency has approved your claim. You can monitor the status of your claim and payments by checking your state’s website. Enroll in Alerts to be notified via a text message or email when a deposit has been received. See How can I keep track of the availability of funds and other activity on my account question below.
There are several ways.
For your protection, we have placed a fraud block on your account. There are two ways to remove this block.
The quickest way to remove the block is to use your mobile device to log in to verify.usbank.com/id. Then, upload a picture of your government-issued ID and a selfie. We’ll verify your identity and remove the block within one to two business days.
You may also remove the block on the cardholder website.
Please note: It may take up to five business days to unlock your account by uploading your documents via the cardholder website. The process time is longer if you fax your documents.
Your account may still be blocked because we couldn’t read your upload or fax or perhaps you didn’t submit all of the required information. It may also be that you faxed your documents which can take longer to process. We know this is frustrating, but please try again.
The best way to monitor activity on your ReliaCard, including the availability of funds, is to sign up for email or text alerts.2
You can receive alerts about:
To sign up for email or text alerts,2 follow the prompts when you activate your card. You can sign-up for alerts via the cardholder website or mobile app.
You can also text the following to 90831:
Yes. Follow these steps:
Please remember to schedule your mortgage payment or rent payment at least five business days before the due date. For more information, please review the Bill Pay Terms and Conditions.
You may use the card for signature-based purchases without a PIN by choosing Credit when you make a purchase. However, a PIN must be used for debit card purchases and cash withdrawals at ATMs.
You’ll choose your four-digit PIN when you activate your card. Keep it in a safe place for future reference. Your card may be locked if you make too many attempts to use it with the wrong PIN.
Call the number on the back of your ReliaCard and reset your PIN using the automated system. Your card may be locked after too many attempts using the wrong PIN.
Once you make a transfer, the funds will leave your account immediately. It will take approximately three to five days for the funds to be available in the other account.
You will not have a routing or account number as the issuing agency is the only source that can load funds to your ReliaCard.
Follow the steps below to order a replacement card through our automated system.
If you do not have all of the required information, then you can select an option to talk to a customer service representative for help.
The ReliaCard is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A. Inc. or Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Member FDIC.
For text alerts, standard messaging charges apply through your mobile carrier and message frequency depends on account settings.Return to content, Footnote 2
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