COVID-19: Taking precautions and implementing actions
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As a worldwide enterprise, U.S. Bancorp continues to closely monitor the spread of COVID-19, the novel coronavirus. We’re taking precautions to minimize risk to our employees, customers and operations. To stay a step ahead, we’ve implemented actions to help minimize the potential impact of the virus.
The continual delivery of essential financial services is the focus and foundational basis of our strategic planning. We will continue to provide financial services to our customers at the highest service levels achievable within the scope of the incident, at the direction of public authority and regulatory bodies.
Centralized command center
Our COVID-19 response efforts are being coordinated by a centralized command center, overseen by our chief risk and operational risk officers, with all key teams working together to streamline our response.
Social distancing
We have implemented work-from-home or remote work, work rotation and other plans based on business line, location, situation and staffing needs. Non-office critical staff who can work from home or remotely without impacting customer service or business continuity are being asked to do so. This allows office critical staff more distance between themselves and others to provide essential financial services to our customers. Additionally, we are continuing to closely monitor our sites and working with our third-party providers to monitor impacts and other effects.
Travel restrictions
We are taking a unified, proactive approach to travel and self-isolation restrictions to help ensure the safety of employees and customers. We have limited business travel and are using the Centers for Disease Control and Prevention (CDC) level 3 travel guidance and equivalent guidance from the countries in which we operate as the baseline. Additionally, we will continue monitoring all countries’ public health authority’s guidance and, when necessary, will make appropriate adjustments.
Our focus is on keeping you aware and informed during these challenging times. Thank you for the trust you place in us as your service provider.
For our clients that utilize branch services
To prioritize the health and well-being of our customers and employees, we have temporarily reduced the hours of operation at all branches. As of March 19, we decreased lobby usage in many areas and are encouraging our customers to use our drive-up services instead. If you have questions about local branch hours, please check your branch location page.
