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Managing Card Fraud and Chargebacks

 Managing Card Fraud and Chargebacks

We can help protect your business against customer card fraud.

Information is always the first line of defense in card fraud. U.S. Bank offers free advice on best practices and general advice to small businesses that accept card payments. In addition, we can help protect you with the various tools built into our system.

Additional fraud-control resources are here for you.

We make a wide array of information on fraud trends and security measures available to small businesses via our support website, MerchantConnect. Here’s a sampling of topics you’ll find on the MerchantConnect site.

Manage credit-card chargebacks efficiently and reduce write-offs.

Online Case Management allows your business to easily receive, view, respond to and manage chargeback and retrieval activity through MerchantConnect™ Premium, our online reporting tool.

  • Organizes workflow to meet regulatory deadlines, and create queues based on attributes
  • Prioritizes cases by key factors, such ability to defend and the chargeback amount
  • Assigns work based on staff knowledge and experience
  • Creates response templates based on best business practices

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