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Consumer Online Privacy
Frequently Asked Questions

Consumer Online Privacy Frequently Asked Questions

What does U.S. Bank do to keep my accounts secure?

At U.S. Bank, we understand that security is very important to our Online banking customers. We are committed to protecting your personal information from unauthorized access or use. We have implemented physical, technical and administrative security measures that comply with federal law and industry standards, including network firewalls, Secure Sockets Layer (SSL) encryption for online sessions, dedicated security teams and secured files and buildings.

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What can I do to keep my accounts secure?

In order to help us protect your personal information, it is important that you always keep your account information safe. Never share your personal ID, password or PIN with anyone, under any circumstances.

You can also help keep your financial information secure by choosing a password that would be difficult for someone else to guess, preferably a combination of letters and numbers that are not related to your job or personal life. Do not write your password down or leave it in a place where it might be discovered. We also recommend that you change you password regularly.

If you have reason to believe your password may have been discovered, immediately change your password. To change your Online Banking Password log into your account at U.S. Bank Online Banking. Next select "Security Center” on the left side of the screen and select “View or Change Security Options.”

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How can I learn more about preventing fraud online?

U.S. Bank captures each login to U.S. Bank Online Banking. After logging in to your Online banking account look at the top of your account summary page to view the last date your accounts were accessed.

U.S. Bank will never initiate a request via email for your sensitive information (e.g., Social Security number, personal ID, password, PIN or account number). If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us immediately.

To learn more about additional steps you can take to help protect yourself from fraud, visit the Federal Trade Commission website.

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What tracking technologies does U.S. Bank use?

Cookies: Cookies are pieces of information that are stored directly on the device that you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend on our websites or applications and the preferences you have set up for your accounts. We use this information to personalize your experience, enhance security, facilitate navigation, display material more efficiently and recognize the device that you are using to access the Services. These cookies do not capture unencrypted personal information about you.

You can choose to have your device refuse to accept any cookies, and the majority of devices and browsers offer additional privacy settings for cookies. You do this through your browser settings. Each device and each browser is a little different, so look at your device Settings or your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient and some parts of our website will not function properly. Please note that you will need to manage your cookie settings for each device and browser that you use.

Flash Cookies: We may use local shared objects, sometimes known as Flash cookies, to store your preferences and to assist with online authentication by allowing us to recognize you and your device when you return to the Website or an Application. This permits us to display content based upon what you view on our websites and applications to personalize your use of the Services. Our advertisers and third-party service providers also may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount and type of data, as well as how data is stored.

Cookie management tools provided by your device or browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, please click here. If you disable Flash cookies, you will not have access to many features that make your user experience more efficient and some of the Services are unlikely to function properly.

Pixel tags, web beacons, clear GIF’s and other similar technologies: These are typically small pieces of data that are embedded in images on the Website, our Applications or certain e-mail communications. They may involve the transmission of information directly to us, to another party on our behalf or to another party in accordance with its privacy policy. We may use these technologies to bring together information we collect about you

Location tracking on mobile devices: Certain applications on mobile devices may transmit information to us about your location when you request information from them. An example includes your physical location when you search for a nearby ATM using your mobile device. We may use that information to improve the products and services we provide to you as well as improving our services generally in your area

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Why does U.S. Bank use tracking technologies?

Information collected through tracking technologies is used for many purposes including, for example, to:

  • Provide useful features to simplify your experience when you return to our website
  • Deliver relevant content based on your preferences, usage patterns and location
  • Monitor and evaluate the use and operation of our website
  • Analyze traffic on the Services and on websites or mobile applications of third parties

We may associate this tracking data with your registration information, in which case we will treat it as personal information. Service providers that collect tracking data on our behalf may provide an opportunity for you to choose not to be tracked online.

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How do I contact U.S. Bank Online Banking Customer Service by phone?

Call the appropriate number listed below and listen for the voice prompt for online Customer Service.

Cincinnati Metro
Denver Metro
Minneapolis / St. Paul Metro
612-US BANKS (612-872-2657)
Milwaukee Metro
Portland Metro
503-US BANKS (503-872-2657)
St. Louis Metro
All Other Locations
800-US BANKS (800-872-2657)
TDD - All Locations

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How do I contact U.S. Bank Online Banking Customer Service by email?

For more information regarding our online privacy practices, email us at

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What if I forget my Personal ID, Password, or ID Shield answers for U.S. Bank Online Banking?

If you forget your Personal ID, Password, or ID Shield answers, use the Login Assistance tool available in the Log In section on

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