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Online Banking FAQs

Find answers to common questions about online banking and useful how-to tips.

Bill Pay FAQs

Bill Pay FAQs

Bill Pay is a secure online service that allows you to make payments to anyone in the United States from your U.S. Bank checking account. With Bill Pay, you can pay a bill on the spot, schedule future payments, set up recurring payments and choose eBills to reduce paperwork.

More About Bill Pay


External Transfer

External Transfers FAQs

With External Transfers, you can conveniently transfer money directly between your U.S. Bank accounts and your accounts at other financial institutions. You can even schedule recurring transfers to help make your savings goals.

More About External Transfers


Send Money  FAQs

Send Money FAQs

With U.S. Bank Send Money, you can send money to anyone with a bank account in the United States using just their email address or mobile phone number. Requesting money with an email address is just as easy. You can also send money directly to a recipient’s bank account.

More About Send Money


eStatements FAQs

eStatements FAQs

eStatements are electronic (PDF) versions of your account statements. Online Statements contain all of the same account information as paper statements – the key difference is that they’re delivered online instead of through the U.S. Mail.

More About eStatements


Account Alerts FAQs

Account Alerts FAQs

Account Alerts are notifications sent via email or text message when important account activity occurs, such as a low balance or a payment due. You set up these alerts and select where you would like an email or text message notification delivered.

More About Account Alerts


Online Security FAQs

Online Security FAQs

We know how critical it is to keep your information safe. That’s why protecting it is our top priority. We provide the highest levels of security, encryption and firewalls. And that’s just the beginning of online banking security at U.S. Bank.


Not finding what you’re looking for? Try these helpful resources.

Mobile Banking FAQsMobile Banking FAQs

Learn how to transfer funds, deposit checks, pay bills, send money, and text for balances and transaction history with Mobile Banking from U.S. Bank.

Customer Service

Our Customer Service page has basic information and helpful how-to links for the most popular features of U.S. Bank Online and Mobile Banking, along with phone numbers for additional help.

Equal Housing LenderEqual Housing Lender. Credit products are offered by U.S. Bank National Association and subject to normal credit approval. Deposit products offered by U.S. Bank National Association. Member FDIC. Learn More

U.S. Bank is not responsible for and does not guarantee the products, services or performance of U.S Bancorp Investments.

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