Skip Navigation: Internet Banking Login

Your browser's version is not compatible. Please upgrade your browser.
Cancel Icon

Bill Pay FAQs

Find answers to some of the most common questions about Bill Pay.

Bill Pay is a secure online service for you to make payments to anyone in the United States from your U.S. Bank checking account. With Bill Pay, you can pay a bill one time, schedule payments, and set up recurring payments and eBills.

Getting Started

  • On the Bill Pay page, select the "Add a New Biller" button at the top of the page. You have the option to search for a biller or enter your biller information manually.
  • You can pay almost any company or person with a U.S. mailing address. If your biller happens to be a person, we send them a paper check.
  • When you pay your bills from your U.S. Bank online account, we send the payments directly to your billers. Most payments are made electronically because that’s how most companies are set up to receive them. For companies that don’t accept electronic payments, we send a paper check via U.S. mail.
  • Yes. U.S. Bank offers a variety of email reminders, called Account Alerts, for the bills you pay.
  • Once you’ve set up a biller, it will appear in your biller list when you select Pay Bills. Select the Payment Details link for that biller or select the arrow next to the biller’s name to expand information about that biller. Select “Set Up or Edit Alerts” to set alerts for that biller.

Scheduling Payments

  • When you’re paying a bill, a calendar automatically displays the earliest date the biller will receive payment. You can choose that date or schedule another. The date must be a business day (unless your biller accepts payments on holidays or weekends).
  • There are two ways to cancel or change a payment:

    Option 1:

    • Select Transfers/Payments/Deposits at the top of the page, and then select Pay Bills.
    • Find the biller whose payment you wish to cancel, and select Payment Details to expand the biller information.
    • From within Payment Details, select Edit/Cancel Payments.
    • From the Select Transaction Type menu, select Scheduled Bill Payments. Next to the specific payment, select "Edit" or "Cancel."

    Option 2:

    • Select Transfers/Payments/Deposits at the top of the page, and then select View/Change Transactions.
    • From the Select Transaction Type menu, select Scheduled Bill Payments. Next to the specific payment, select "Edit" or "Cancel."
  • We recommend scheduling payments 4 days before the due date to allow enough time for the biller to process and post the payment to your account.
  • Yes. Payments are guaranteed to be accurate and delivered by the payment date you select as long as your accounts are sufficiently funded, all payment information is entered correctly and the payment is scheduled to arrive by its due date.
  • Most scheduled payments are sent electronically, and funds are withdrawn from your account on the payment date you select. If we send a check, the money is usually withdrawn when the company or person cashes the check. For some checks, funds are withdrawn from your account on the payment date you select.
  • We show you how the payment will be sent when you’re setting up the payment.

eBills

  • EBills are electronic versions of your paper bills and are available from more than 600 companies. If you choose to receive eBills, they are sent securely to your online account instead of through the mail.
  • Once you set up a biller, select the Payment Details link for that biller or select the arrow next to the biller's name to expand information about that biller. You’ll see a link to 'Set Up eBills' for that biller.
  • You will see a note in red text beneath the Amount field for that biller stating "eBill Reminder: $xx.xx due on mm/dd/yyyy." You can also select the Payment Details link or the arrow next to the biller’s name to expand information about that biller, including upcoming eBill payments.

Not finding what you’re looking for? Try these helpful resources.

Mobile Banking FAQs

Mobile Banking FAQsMobile Banking FAQs

Learn how to transfer funds, deposit checks, pay bills, send money, and text for balances and transaction history with Mobile Banking from U.S. Bank.

Customer Service

Customer ServiceCustomer Service

Our Customer Service page has basic information and helpful how-to links for the most popular features of Online and Mobile Banking, along with phone numbers for additional help.

Unsupported Browser

Unsupported Browser

We've detected that you are currently accessing this site using an older version of Internet Explorer. We have not designed this site to support older versions of Internet Explorer. Therefore, you may encounter issues with how the site is displayed and how you can navigate through the site when using this older browser. We highly recommend you upgrade your current browser or download a new version of a different browser.

Upgrade Internet Explorer

Alternatively, you may want to download a new version of a different browser: