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Account Alerts FAQs

Find answers to some of the most common questions about Account Alerts.

Account Alerts are notifications sent via email or text message when important account activity occurs, such as a low balance or a payment due. You set up these alerts and select where you would like an email or text message notification delivered.

Getting Started with Account Alerts

  • When you enroll for Online Banking you’ll see a set of recommended alerts for each of your existing accounts. You can enroll in all alerts with one click, or you can remove alerts that don’t interest you.

    You can also sign up by doing the following:

    • Online Banking: Go to My Alerts from the Customer Service menu, and then go to the Account Alerts tab. Select an account to see all the available alerts for that account.
    • Mobile Banking: Go to Account Alerts from the Self Service menu. Select an alert to edit and choose “Turn this alert off” or “Turn this alert on.”
  • Yes. You can get Account Alerts on any wireless device, including mobile phones.
  • You can choose a combination of up to three email or mobile destinations. Some Account Alerts require that at least one destination be an email address.
  • To change your email address or mobile number for your Account Alerts, go to My Profile and add the new information to your customer profile. Then go to My Alerts and select the new email address or mobile number as an alert destination.
  • We may send Account Alerts multiple times a day to ensure you receive timely information regarding your accounts. Many Account Alerts are triggered when an actual transaction posts to your account; some of your transactions post to your account immediately, while other transactions only post once a day. You can expect to receive Account Alerts no later than one business day from the triggering event. For additional questions, call 800-US BANKS (800-872-2657). For TDD service, please call 800-865-5065.
  • Available Balance represents the funds in your account that are available for withdrawal. Available Balance is the Account Balance minus deposited funds being held or check card authorizations outstanding.

Turning Off Account Alerts

  • You can turn Account Alerts on and off by doing the following:

    • Online Banking: Go to My Alerts from the Customer Service menu, and then go to the Account Alerts tab. Select an alert to edit and choose “Turn this alert off” or “Turn this alert on.”
    • Mobile Banking: Go to Account Alerts from the Self Service menu. Select an alert to edit and choose “Turn this alert off” or “Turn this alert on.”
  • Yes, you can delete Account Alerts by doing the following:

    • Online Banking: Go to My Alerts from the Customer Service menu, and then go to the Account Alerts tab. Select an alert to edit and choose “Delete.”
    • Mobile Banking: Go to Account Alerts from the Self Service menu. Select an alert to edit and choose “Delete.”
  • Online Statement Account Alerts are required for receiving Online Statements Only and can’t be turned off or deleted. To un-enroll for Online Statements Only and turn off or delete the Online Statement Account Alert, call 800-US BANKS (800-872-2657). For TDD service, please call 800-865-5065.
  • Yes, you can set up Quiet Time for your mobile device. Account Alerts and other messages you have opted in for will not be received during your Quiet Time.
  • Online Banking:

    • Select Customer Service at the top of the page, and then select My Profile.
    • To set Quiet Time for your Primary Mobile Number:
      • Select Edit, which opens the Change Your Mobile Preferences page.
      • Make any other changes you may have, and select Continue.
      • Enter the confirmation code you receive, and select Submit.
      • Select a Start Time, End Time and Time Zone for your Quiet Time.
    • To set Quiet Time for your Alternate Mobile Number:
      • Select View/Edit Quiet Time
      • Select a Start Time, End Time and Time Zone for your Quiet Time.

    Mobile Banking:

    • Select Self Service and then select My Profile.
    • To set Quiet Time for your Primary Mobile Number:
      • Select Edit, which opens the Change Your Mobile Preferences page.
      • Make any other changes you may have, and select Continue.
      • Enter the confirmation code you receive, and select Submit.
      • Select a Start Time, End Time and Time Zone for your Quiet Time.
    • To set Quiet Time for your Alternate Mobile Number:
      • Select Enable Quiet Time
      • Select a Start Time, End Time and Time Zone for your Quiet Time.

Troubleshooting Tips

  • You may have trouble receiving Account Alerts for a variety of reasons. Try the following troubleshooting tips:

    • Make sure your email addresses and mobile numbers are correct.
    • Check to see if your Internet Service Provider is delivering your email messages to a "Bulk" folder in your email box. To ensure that you receive your Account Alerts, add us to your address book (alerts@cs.usbank-email.com).
    • If you continue to have problems, call 800-US BANKS (800-872-2657). For TDD service, please call 800-865-5065.
  • Online Banking:

    • Go to the Account Alerts tab of My Alerts. Note which alerts are being sent to the lost mobile number. Select a new alert destination for those alerts.
    • If you don't see an alternate email address or mobile phone number in the list of alert destinations, go to My Profile to add another email address or mobile number.
    • Return to Account Alerts and assign the new alert destination to any Account Alerts that had the old mobile number as a destination.

    Mobile Banking:

    • Go to Account Alerts from the Self Service menu. Note which alerts are being sent to the lost mobile number. Select a new alert destination for those alerts.
    • If you don't see an alternate email address or mobile phone number in the list of alert destinations, go to My Profile to add another email address or mobile number.
    • Return to Account Alerts and assign the new alert destination to any Account Alerts that had the old mobile number as a destination.

    Note: You can temporarily turn off your Account Alerts while you are updating your profile information. Go to the Account Alerts tab in "My Alerts" (Online Banking) or go to Account Alerts from the Self Service menu (Mobile Banking) and choose "Turn this alert off" for each Account Alert using the lost mobile number as a destination. Once your profile information has been updated you can select “Turn this alert on” to reactivate the alert.

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