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Account Alerts FAQs

Find answers to some of the most common questions about Account Alerts.

Account Alerts are notifications sent via email or text message when important account activity occurs, such as a low balance or a payment due. You set up these alerts and select where you would like an email or text message notification delivered.

Getting Started with Account Alerts

  • When you enroll in Online and Mobile Banking, you’ll see a set of recommended alerts for each of your existing accounts. You can enroll in all alerts with one click, or you can remove alerts that don’t interest you.

    You can also sign up by doing the following:

    • Online Banking: Go to My Alerts from the Customer Service menu, then choose the Account Alerts tab. Select an account and click the “Add Alerts“ link to see all the available alerts for that account.
    • Mobile Banking: Go to Account Alerts from the Self Service menu. Select an alert to edit and choose “Turn this alert off” or “Turn this alert on.”
  • Yes. You can get Account Alerts on wireless devices including mobile phones.
  • You can choose a combination of up to three email or mobile destinations. Some Account Alerts require that at least one destination be an email address.
  • To change your email address or mobile number for your Account Alerts, go to “My Profile” and add the new information to your customer profile. Then go to “My Alerts” and select the new email address or mobile number as an alert destination.
  • We may send Account Alerts multiple times a day to ensure you receive timely information regarding your accounts. Many Account Alerts are triggered when a transaction posts to your account; some of your transactions post to your account immediately, while other transactions only post once a day. You can expect to receive Account Alerts no later than one business day from the triggering event. For additional questions, call 800-US BANKS (800-872-2657).
  • Available Balance: This balance shows the funds in your account that are immediately available for purchases or withdrawal. Items NOT reflected in your available balance include but are not limited to:

    • Checks you wrote that have not been cashed
    • Authorized automatic withdrawals (like your monthly gym membership or car payment)
    • Future payments scheduled through online bill pay
    • Debit Card Authorizations that no longer appear as Pending Transactions due to Merchant delay
    • Funds held from deposit(s)
    It is important to keep track of transactions that haven't been paid yet when trying not to overspend.
    *For more details review Your Deposit Account Agreement at USBank.com

     

Turning Off Account Alerts

  • You can turn Account Alerts on and off by doing the following:

    • Online Banking: Go to My Alerts from the Customer Service menu, and then go to the Account Alerts tab. Select the applicable account, find the alert you want to change and select ”Edit.” On the Edit Account Alert page, choose “Turn this alert off” or “Turn this alert on," then click Save.
    • Mobile Banking: Go to Account Alerts from the Self Service menu. Select the applicable account, find the alert you want to change and select "Edit." On the Edit Account Alert screen, choose “Turn this alert off” or “Turn this alert on," then click Save.

    Note: Certain Account Alerts cannot be turned off.

  • Yes, you can delete Account Alerts by doing the following:

    • Online Banking: Go to My Alerts from the Customer Service menu, and then go to the Account Alerts tab. Select the applicable account, find the alert you want to cancel and choose "Delete."
    • Mobile Banking: Go to Account Alerts from the Self Service menu. Select the applicable account, find the alert you want to cancel and choose "Delete."

    Note: Certain Account Alerts cannot be deleted.

  • eStatement Account Alerts are required for receiving eStatements Only and can’t be turned off or deleted. To un-enroll for eStatements Only and turn off or delete the eStatement Account Alert, call 800-US BANKS (800-872-2657).
  • Yes, you can set up Quiet Time for your mobile device. Account Alerts and other U.S. Bank messages for which you have opted in will not be received during your Quiet Time.
  • Online Banking:

    • Select My Profile from the Customer Service menu at the top of the page.
    • To set Quiet Time for your Primary Mobile Number:
      • Under Contact Information on the My Profile page, select the Edit button next to your Primary Mobile Number. This opens the Change Your Mobile Preferences page.
      • Make any other changes you may have and select "Continue." A confirmation code will be sent to your Primary Mobile Number.
      • Enter the confirmation code where indicated and select Submit.
      • Set a Start Time, End Time and Time Zone for your Quiet Time and select Submit.
    • To set Quiet Time for your Alternate Mobile Number:
      • Select the “View/Edit Additional Mobile Numbers“ link, then choose “View/Edit Quiet Time“ for the number you wish to update.
      • Set a Start Time, End Time and Time Zone for your Quiet Time and select Submit.

    Mobile Banking:

    • Select “Self Service” and then select “My Profile.”
    • To set Quiet Time for your Primary Mobile Number:
      • Select Phone Numbers, then select "Edit" under Mobile Preferences to open the Change Your Mobile Preferences page.
      • Make any other changes you may have, and select “Continue.” A confirmation code will be sent to your Primary Mobile Number.
      • Enter the confirmation code you receive, and select “Submit.”
      • Select a Start Time, End Time and Time Zone for your Quiet Time.
    • To set Quiet Time for your Alternate Mobile Number:
      • Select “Enable Quiet Time”
      • Select a Start Time, End Time and Time Zone for your Quiet Time.

Troubleshooting Tips

  • You may be having trouble receiving Account Alerts for a variety of reasons. Try the following troubleshooting tips:

    • Make sure your email addresses and mobile numbers are correctly entered in your U.S. Bank profile.
    • Check to see if your internet service provider is delivering your email messages to a "Bulk" folder in your email box. To ensure that you receive your Account Alerts, add us to your address book (alerts@cs.usbank-email.com).
    • If you continue to have problems, call 800-US BANKS (800-872-2657).
  • Online Banking:

    • Go to the Account Alerts tab on the My Alerts page. Note which alerts are being sent to the lost mobile number. Choose "Edit" and select a new alert destination for those alerts.
    • If you don't see an alternate email address or mobile phone number in the list of alert destinations, go to My Profile to add another email address or mobile number.
    • Return to Account Alerts and assign the new alert destination to any Account Alerts that had the old mobile number as a destination.

    Mobile Banking:

    • Go to Account Alerts from the Self Service menu. Choose an account and note which alerts are being sent to the lost mobile number. Select a new alert destination for those alerts.
    • If you don't see an alternate email address or mobile phone number in the list of alert destinations, go to My Profile to add another email address or mobile number.
    • Return to Account Alerts and assign the new alert destination to any Account Alerts that had the old mobile number as a destination.

    Note: You can temporarily turn off your Account Alerts while you are updating your profile information. Go to the Account Alerts tab under My Alerts (in Online Banking) or go to Account Alerts from the Self Service menu (in Mobile Banking) and choose "Turn this alert off" for each Account Alert using the lost mobile number as a destination. Once your profile information has been updated you can select “Turn this alert on” to reactivate the alert.

Not finding what you’re looking for? Try these helpful resources.

Mobile Banking FAQs

Mobile Banking FAQs

Learn how to transfer funds, deposit checks, pay bills, send money, and text for balances and transaction history with Mobile Banking from U.S. Bank.

Customer Service

Customer Service

Our Customer Service page has basic information and helpful how-to links for the most popular features of U.S. Bank Online and Mobile Banking, along with phone numbers for additional help.

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