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Remittance Transfers

Consumer Financial Protection Bureau (CFPB) has issued new rules to protect consumers who send money electronically to foreign countries which take effect on October 28, 2013. Consumers sending a remittance transfer will receive a disclosure prior to sending any funds internationally identifying the amount of the fees, taxes, exchange rate (if applicable), the final value to be delivered and the funds available date. A receipt or proof of payment repeating the same information will also be provided to the consumer after the funds are sent. Consumers also have cancellation and error resolution rights.

Contact your local branch for more specifics to this ruling or refer to the Resources section below.

The information below is provided to assist Consumers:

How do I send funds internationally?

Consumers may contact their local branch for transfer options (Wire Transfer and Western Union), specific information and instructions to help determine which option is best for you

Wire Transfer

Western Union®

How do I cancel for a full refund?

Cancellation for a full refund will be accepted within 30 minutes of authorizing a consumer international wire transfer, unless the funds have been deposited or picked up. Refer to Error Resolution and Cancellation Disclosure for complete details. Request to cancel by calling:

U.S. Bank Wire Transfer
888-799-4737, option 2

Error Resolution and Cancellation Disclosure

Subject to applicable laws, you may cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. Refer to the Error Resolution and Cancellation Disclosure for complete details. Contact information:

Western Union Customer Support
800-325-6000

Error Resolution and Cancellation Disclosure
Error de Divulgación de Resoluciones y Cancelaciones

How do I dispute a transfer of funds?

You have a right to dispute errors in your consumer international wire transfer. If you think there is an error, contact us within 180 days of the disclosed funds available date at any of the following:

Error Resolution and Cancellation Disclosure

You have a right to dispute errors in your transaction. If you think there is an error, report it within 180 days of the date funds should have been made available to the Receiver at the following:

Error Resolution and Cancellation Disclosure
Error de Divulgación de Resoluciones y Cancelaciones

Contact your local branch for more specifics to this ruling or refer to the Resources section below.

The information below is provided to assist Consumers:
Resources

Contact Information
Consumer Financial Protection Bureau:

855-411-2572
855-729-2372 (TTY/TDD)
www.consumerfinance.gov

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