Online Banking Security

Your information is safe with us.

We know how critical it is to keep your information safe. That’s why protecting it is our top priority. We provide the highest levels of security, encryption and firewalls. And that’s just the beginning of Online Banking security at U.S. Bank.

Online Risk-Free Guarantee

Online Banking Security FAQs

  • Yes. We use advanced encryption technology to ensure your information stays safe and secure. And only you have access to your accounts with your Personal ID and password.

    We strongly suggest you do not share your Personal ID, password, PIN or account number with anyone. And please know that U.S. Bank will never request this type of information via email. It’s one more way we keep you protected with secure Online Banking.

    Our Online Risk-Free Guarantee also protects customers from fraud loss. U.S. Bank Online Banking is so secure that we guarantee we'll cover any losses if there’s ever any unauthorized use of your account.

    Remember, U.S. Bank always:

    • Uses the maximum levels of online security and monitoring technology to ensure your safety.
    • Implements strict policies and procedures to safeguard your personal information to keep it confidential.

    Learn more about Online Security

  • Security Alerts are emails sent automatically to your primary email address when certain events occur, such as changes to your mailing address or Personal ID. They will never include your name or full account number. Being alerted promptly about these types of changes can help you detect and stop potential fraud.

    To automatically receive Security Alerts when certain events occur, such as changes to your mailing address or Personal ID, please do one of the following:

    • Provide or update your primary email address by logging in to Online Banking and selecting Your Profile
    • Call 800-USBANKS (800-872-2657)
    • Visit a U.S. Bank branch
  • Fraudulent "phishing" emails will tell you that you must use a link provided to verify or change your account in some way. U.S. Bank will never send an email asking you to do this, or asking for personal or account information.

  • Some ways to increase your Online Banking security:

    • Include both numbers and letters in your password.
    • Change your password periodically and keep it confidential.
    • Install anti-virus and firewall software on your computer.
    • Never share any personal information (especially Social Security numbers, account numbers, or login and password information) via email.
    • Use one or more additional authenticators when you log in. Choose from fingerprint scanning, facial recognition, visual pattern, a one-time passcode or ID Shield Questions.

    Contact the U.S. Bank Fraud Liaison Center at 877-595-6256 if you suspect fraud has occurred on your account.
    Learn more about Online Security

More Ways Online Banking Can Help You

Account Alerts

Want to know when your balance is low or a payment is due? You can choose the Account Alerts you want and receive them by email, text, or both.

Online Statements

View bank statements and check images online with Online Statements from U.S. Bank. Paperless statements also help prevent identity theft and fraud.

Online Banking

Learn how to manage your bank accounts, pay bills, deposit checks from your phone, and send money almost anywhere with Online Banking from U.S. Bank.

Not finding what you’re looking for? Try these helpful resources.

Mobile Banking FAQs

Mobile Banking FAQs

Learn how to transfer funds, deposit checks, pay bills, send money, and text for balances and transaction history with Mobile Banking from U.S. Bank.

Customer Service

Customer Service

Our Customer Service page has basic information and helpful how-to links for the most popular features of U.S. Bank Online and Mobile Banking, along with phone numbers for additional help.

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