Response to the recently publicized employment decision

February 07, 2020 | GET MORE : Media Statements

Our recent employment decision in Oregon did not reflect who we are as a company. U.S. Bank fell short of our and others’ expectations and we sincerely apologize. Our CEO Andy Cecere has personally spoken with both employees and asked them to rejoin the company. Ms. Gilbert has agreed to return to work next week as a call center supervisor. We have discussed a new position with Ms. James and she is considering it at this time. We are committed to understanding how we can learn from these events and make the right changes so they do not reoccur. We are beginning a re-evaluation immediately of our policies and how they are applied to be certain they are flexible and put the customer first, while remaining consistent with our obligation to safeguard customer assets and ensure the safety of our employees.