Loss Mitigation SPOC Agent - Earth City

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 

Providing borrowers a single point of contact while the borrower is working through a loss mitigation option or in an active foreclosure status. Facilitates borrowers' assistance programs by helping them understand options available to them. Verbally provides information to borrowers on updates to loss mitigation and foreclosure decisions. Acquires additional information and documentation needed from borrowers for retention and disposition options. Studies and abides by all regulatory and compliance requirements.

 

Qualifications

 

Basic Qualifications

- High school diploma or equivalent

- Two to four years of experience in clerical or administrative activities

 

Preferred Skills/Experience

- Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision

- Ability to research and manage multiple projects and deadlines simultaneously

- Proficient PC skills, particularly word processing, spreadsheet and data base software

- Effective verbal and written communication skills

- Ability to acclimate to an ever changing/fast paced environment
- Very strong communication skills

- One or more years in customer service and/or call center environment

 

Job

Specialized

Primary Location

Missouri-MO-Earth City

Shift

1st - Daytime

Average Hours Per Week

40