Retail Review Specialist 1

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
Reviews, monitors, researches and analyzes potential loss issues related to customer accounts for retail branches.  Identifies valid and fraudulent charges, sets up fraud files, and reconciles and resolves fraud losses.  Communicates with customers and/or bankers to notify of inquiries or problem resolution.  Reports currency transactions, Regulation D violations, returned deposit items, new account reviews, miscellaneous losses and account fraud issues.
 
Performs a variety of tasks associated with customer and account files.  Performs on-line data entry to process additions, changes and deletions of account and customer information.  Responds to internal questions regarding customer accounts and information.  May perform other clerical duties to support department functions.
 

Qualifications

 

Basic Qualifications
- High school diploma or equivalent
- One to two years of clerical experience

 

Preferred Skills/Experience
- Some knowledge of banking operational policies, procedures, products and services
- Strong ability to identify and interpret data and resolve exceptions
- Good analytical skills
- Ability to work with unwritten but generally understood instructions
- Good interpersonal, verbal and written communication skills
- Proficient computer skills, especially Microsoft Office applications

- Strong typing skills with accuracy (35 – 40 WPM)

 
 

Note work schedule:

Tuesday - Friday, 10:30 a.m. - 7:00 p.m.; Saturdays 7:00 a.m. - 3:30 p.m.

 

Job

Specialized

Primary Location

Minnesota-MN-Saint Paul

Shift

1st - Daytime

Travel

No

Additional Scheduling Information

Tues-Fri, 10:30am - 7:00pm; Saturday 7:00am-3:30pm

Average Hours Per Week

40