Consumer Direct Mortgage Loan Consultant NMLS - Bowling Green


At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Responsible for assisting Loan Officers with inbound sales calls from current and/or new U.S. Bank customers and performing outbound sales functions via a predictive dialer.  Completes an interview via the phone with the customer to determine purpose of the call.  If applicable, creates a new "Lead" record in the loan origination platform and assigns to a Loan Officer.  Establishes the professionalism and maintains the integrity of the U.S. Bank Home Mortgage name when dealing with current or potential customers.  Meets specific metric volume goals, which are established annually.  Offers ancillary products and makes referrals to other areas within US Bank as appropriate.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.  You will be subject to the required registration process, which includes a criminal background and credit check.  Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.


Basic Qualifications
- High school diploma or equivalent
- Zero to one year of experience in clerical and/or customer service activities
Preferred Skills/Experience
- Strong verbal communication skills to include professional telephone etiquette
- Exceptional customer service skills
- Strong sales aptitude
- Self-motivated with ability to achieve specific production goals
- Previous sales or customer service experience strongly preferred



Primary Location

Kentucky-KY-Bowling Green


1st - Daytime

Average Hours Per Week