Fraud Analyst 3

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
Monitors merchant/cardholder account activity to identify fraudulent transactions and violations.  Secures merchant and cardholder accounts to prevent losses.  Contacts cardholders to validate that charges are authorized.  Works with merchants to resolve customer service issues or fraudulent activity.  Maintains merchant processing statistics and records.
 

Qualifications

 
Basic Qualifications
- Technical or trade school certificate in business or computer science, or equivalent work experience
- Three to five years of job-specific work experience

Preferred Skills/Experience
- Thorough knowledge of merchant and credit card products
- Well-developed ability to identify and interpret data and resolve exceptions
- Ability to resolve complex problems with minimal guidance
- Excellent verbal and written communication skills
- Proficient computer skills, especially Microsoft Office applications
 

Job

Risk Management / Fraud Prevention

Primary Location

Florida-FL-Jacksonville

Shift

1st - Daytime

Average Hours Per Week

40