Mortgage User Support Representative


At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Shift: Days and Evening Shift depending on department needs 
Some earlier morning/evening/weekend work may be required
Agents provide mortgage staff with solutions related to navigation of mortgage applications, ongoing defect fix releases, product guidelines, system outages, hardware/software issues, password resets and login issues. Solutions may be associated with procedures, data entry in mortgage applications, system performance times, loan maintenance, training needs, or guiding the user to the appropriate specialized team for answers. Requests for assistance may be presented via incoming phone calls, shared e-mail box, and pager. Staff also represents the User Support team on various projects, future enhancements, and tracks issues during production system updates.


Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Two to three years of experience in operations/technology project management activities

Preferred Skills/Experience
- Solid mortgage experience
- General knowledge of policies, plans, procedures, products and regulatory requirements within mortgage
- Strong analytical and forecasting skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to work as part of a project team
- Perform in depth research
- Strong troubleshooting skills
- Attention to detail
- Good problem solving skills
- Ability to communicate effectively and professionally – verbal and written
- Excellent follow-up abilities
- Basic Computer skills (working with and creating folders and folder structure, Microsoft Office Products, etc.)
Additional Preferred Experience:
- Mortgage Originations
- Call Center
- Technical Support
- Enhanced Computer Skills (adding local and network printers, understanding of IE settings, familiarity with VPN, etc.)


Project Management / Analysis

Primary Location

Missouri-MO-Earth City


1st - Daytime

Additional Scheduling Information


Average Hours Per Week