Implementation Team Manager

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
This position reports directly to the Department Head and is responsible for leading a team of Implementation Project Managers within the Global Bankcard Implementation Department. This department is crucial to the success of the business line.
 
The Global Bankcard Implementation Department is responsible for the following:
 
- Consulting with both internal teams and clients to successfully onboard a variety of payment programs ranging from physical plastics to virtual payments
- Maintaining key metrics around onboarding times and client satisfaction
- Advocating for clients throughout the onboarding process
- Resolving any issues and escalating matters needing additional attention
- Championing project management best practices and methodology
- Creating and maintaining project plans to keep status of implementations in progress
- Various reporting vehicles visible to senior and executive management around forecasting, current queue of work, and up to date statuses.
           
For this management position, responsibilities include but are not limited to:
-Managing project managers to performance metrics and coaching for continuous improvement; reporting trends to senior management
-Provide oversight to project managers on larger deals and serve as the escalation point to help alleviate any issues that arise
-Collaboration with internal partners aimed at continuous improvement
-Participate in a multitude of business line projects representing the Implementation Department
-Fill in for department head when necessary
-Bring new ideas to light on how to improve processes or client experience
 

Qualifications

 
Basic Qualifications
- Bachelor's degree
- Eight years of experience in project management
- 3 or more years of managerial experience
-Advanced knowledge of Microsoft suite products (Excel, Word, Project)
-Continuous improvement mindset
 
Preferred Skills/Experience
- Advanced knowledge of assigned business line or functional area
- Demonstrated management and leadership skills
- Strong organizational and analytical skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills
 

Job

Project Management / Analysis

Primary Location

Minnesota-MN-Minneapolis

Shift

1st - Daytime

Average Hours Per Week

40