Mobile Engagement Manager - Omnichannel

Mobile Engagement Manager – Omnichannel - 170038216
 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 

Omnichannel brings all of U.S. Bank to our customers by creating solutions that empower people to achieve financial dreams. We create simple, seamless experiences for our customers - no matter how they choose to bank with us.

The Mobile Engagement Manager will contribute to the Omnichannel strategy by owning the strategic roadmap to increase mobile adoption and usage, and drive engagement activity to help transform customer behavior towards customer centric digital servicing. This manager will partner across Omnichannel to ensure that Mobile Engagement strategies align with business targets and drive towards a best-in-class experience for our customers.

This is no “business as usual” role. In order to succeed, we need someone who is a high energy business transformer that understands mobile customer experiences, and can influence prioritization and delivery of overall engagement targets. This is a great opportunity to help build brilliant digital experiences for our customers – bringing Omnichannel to life, and driving customer engagement with U.S. Bank.

 
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
 
 

Qualifications

 
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- 10 or more years of experience as a Product Manager
- Five or more years of management experience
 
Preferred Skills/Experience
- 5+ years of product management experience
- 5+ years of Digital/eCommerce experience
- Significant mobile development or mobile ecommerce experience
- Considerable product management skills with experience in design and development
- Strong understanding of digital capabilities (specifically mobile) and how they benefit customers
- Strong ability to analyze customer behavior and leverage Design Thinking
- Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators
- Business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
- Demonstrated ability to identify opportunities and build case for taking action
- Excellent verbal, written and presentation skills – Excel and PowerPoint skills required
- Experience leading change in an Agile environment preferred

 
 

Job

Product Management

Primary Location

Minnesota-MN-Richfield

Other Locations

Other Locations CA-CA-San Francisco

Shift

1st - Daytime

Average Hours Per Week

40