Account Processor 2

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.  Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.  Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
 

Qualifications

 
Basic Qualifications
- High school diploma or equivalent
- Two to three years of experience in clerical and customer service activities
 
Preferred Skills/Experience
- Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
- Well-developed customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
- Ability to resolve complex problems with minimal guidance
- Proficient computer skills, especially Microsoft Office applications
- Effective verbal and written communication skills
 

Job

Processing

Primary Location

Ohio-OH-Cincinnati

Shift

3rd - Overnight

Travel

No

Additional Scheduling Information

3rd shift- Monday- Friday 11:00 PM -7:30 AM. Off peak: on Mondays & Tuesdays possibility 10 hr. shi

Average Hours Per Week

40