Manages and coordinates the operational activities of functional adherence to the Flood Disaster Protection Act (FDPA). Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective. Works closely with the Business Line Risk partners to ensure compliance with the FDPA and First Line of Defense programs.
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