Communication & Training Coordinator

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
U.S. Bank’s Small Business Administration Department works every day to serve small business customers. We provide products and services to help small businesses no matter what stage of the business lifecycle they're in.
 
This position is responsible for developing an overall communications and training strategy for the Small Business Lending Services (SBLS) team.  This role will be responsible for organizing and leading various internal and external communications projects and participating in content planning for all division communications.  This candidate should be a seasoned communications representative who acts as a primary resource for internal or external sources. Management of the SBLS US Book site and development of an editorial calendar are key components of the role. The ideal candidate will have extremely strong written and verbal communication skills. This candidate should have experience developing and executing a communication strategy for an organization with a large employee base.  
This role will plan and manage the design, development, deployment, and evaluation of training/learning solutions for SBLS staff.  This position will consult with division managers (or other division trainers) to formulate training/learning solutions, including development of project objectives, scope, schedules, budgets and resources for producing training deliverables.  This role will contribute to formalizing best practices for designing, developing, and evaluating curricula materials and ensuring that training materials are in compliance with all relevant laws, regulations, and corporate policies.  Training materials should be consistent, when needed, across various lending platforms.  Tracking and monitoring business line and/or corporate wide training/learning solutions initiatives is a key function of this role.
 
Other key job duties include development and coordination of SBLS recognition program, new employee onboarding programs, and maintenance of all communication channels (intranet, distribution lists, etc). 
 

Qualifications

 
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Three to five years of operations experience in the financial services industry
- Two or more years of supervisory/management experience
 
Preferred Skills/Experience
- Thorough knowledge of operation functions, systems, policies and procedures for the assigned area
- Strong organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Thorough knowledge of banking operations and human resources
 

Job

Operations

Primary Location

Oregon-OR-Portland

Other Locations

Other Locations CA-CA-San Diego, Wisconsin-WI-Brookfield, Minnesota-MN-Minneapolis

Shift

1st - Daytime

Average Hours Per Week

40