Department Manager

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
U.S. Bank is seeking a Department Manager in our Consumer Loan and Lease Operations department

Essential Job Duties will include:

·       Maintain knowledge of all procedures and systems in assigned area, staying abreast of all changes. Review and recommend new methods to make daily operations in the department more efficient/effective

·       Develops and prepares reports, records, and performance monitoring mechanisms informing management of operational and collections activities

·       Collaborate with related departments to jointly resolve problems, produce effective procedures and work flows that ensure quality service levels are maintained result in timely service and customer satisfaction

·       Coordinates with other departments when outages occur (i.e., phone system, CRS Support, etc)

·        Resolve exceptional items or unusual situations, referring the more complex working problems to the business unit manager

·        Perform a wide array of Human Resource/EEO activities, including interviewing, performance appraisals, promotions, salary recommendations, and corrective action/termination

·       Monitors inbound or outbound call traffic and systematically directs call traffic in a real-time environment to ensure accurate and timely response to customer needs.

·       Plans and schedules the daily work flow and coordinates with other areas, as required, to ensure compliance with service standards

·       Ensure staff development through development/succession planning, monthly one-on-one’s, action planning, and other potential growth opportunities

·      Ability to identify and resolve/escalate complex problems with minimal guidance

·      Ability to manage multiple tasks/projects and deadlines simultaneously

·      Ensure work unit is adequately staffed

·     Supervises assigned staff by allocating and monitoring work

 

Qualifications

 
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Two to three years of operations experience in the financial services industry
- Minimum one year of supervisory/management experience
 
Preferred Skills/Experience:
  • Call Center Experience
  • 3 years of leadership/collection experience
  • Display strong meeting etiquette
  • Solid presentation skills
  • Proven track record of inspirational leadership
  • Prior leadership experience
  • Proficient knowledge of computer applications, including but not limited to Microsoft Word and Excel
  • Strong problem solving skills
  • Strong verbal, written and interpersonal communication skills
  • Ability to prioritize and multi task a large work volume with a high level of efficiency and attention to detail
  • Ability to train effectively and provide direction
  • Ability to follow/support department goals and objectives
  • Competence with managing multiple tasks
  • Must pass through a background check
 

Job

Operations

Primary Location

Missouri-MO-Saint Louis

Shift

1st - Daytime

Travel

No

Additional Scheduling Information

hours of operation for the team are 7:00 - 7:00, Monday - Friday

Average Hours Per Week

40