Research Clerk 3

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
Researches various issues for Corporate Trust clients to ensure client satisfaction, quality control, and compliance with custodial agreements.  Reviews collateral files and researches client inquiries using exception reports.  Works with client and internal contacts to determine the source of problems and correct errors.
 

Qualifications

 
Basic Qualifications
- High school diploma or equivalent
- Three or more years of clerical experience
- Ability to lift/move 20-30 pounds for receiving shipments of collateral files
 
Preferred Skills/Experience
- Ability to identify and resolve complex problems and to interpret data
- Ability to collect, organize and prioritize information
- Demonstrate reading, writing and mathematical skills
- Excellent customer service/relations skills
- Proficient computer skills, especially Microsoft Office applications
 

Job

Operations

Primary Location

Florida-FL-Jacksonville

Shift

1st - Daytime

Travel

No

Average Hours Per Week

40