This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.
1st - Daytime