Case Processor 1

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 

This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.

 

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
 

Qualifications

 
Basic Qualifications
- High school diploma or equivalent
- Two or more years of customer service experience in a banking environment
Preferred Skills/Experience
- Thorough knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal and written communication skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Strong problem-solving and decision-making skills
- Proficient computer skills, especially Microsoft Office applications
 

Job

Operations

Primary Location

Florida-FL-Jacksonville

Shift

1st - Daytime

Average Hours Per Week

40