Business Analyst

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 

U.S. Bank is seeking an effective Technical Communications Consultant with solid analysis experience and technical acumen to contribute toward the success of our technology initiatives. Provides technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies.  Offers communication services; writing, editing, analysis, and planning. Reviews, analyzes, edits, and enhances existing business and technical documentation, web-pages and other communications media for effectiveness, clarity, and accuracy. Provides analysis and communication services to process improvement and change initiatives and applies relevant quality, regulatory standards, and best practices. Provides analysis to requirements gathering and project planning; actively contributes to complex technical communications and other projects. Interfaces with wide range of personnel, including stakeholders, business line representatives, and technical subject-matter experts. Provides design consultation, implementation support, and content management services to documentation repositories and knowledge management systems. Participates in conversion of existing documentation to alternative delivery media. Contributes to design and implementation of communication solutions to meet/exceed clients' information delivery needs, including website design, and development. Provides expert analysis and communication services to process improvement and change initiatives. Researches and applies relevant quality and regulatory standards. Applies industry best practices and standards to ensure high quality deliverables.

 

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

 

Qualifications

 

 

Basic Qualifications

 

-Bachelor's degree or equivalent work experience
-At least 4 years experience with technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies.

 

Preferred Skills/Experience

 

Basic understanding in :
-IT standards, procedures, policy
-Business assessment
-Repository tools
-Content management
-IT environment

 

Working experience in :
-Requirements analysis
-Technical writing/documentation
-Document management

 

Job

Operations

Primary Location

Florida-FL-Jacksonville

Shift

1st - Daytime

Average Hours Per Week

40