U.S. Bank is seeking a Problem Manager with ITIL and problem resolution experience to contribute toward the success of our technology initiatives. Develops, implements, enhances, and manages the problem management process, activities, and staff for a large IT Services function. Leads problem review sessions and coordinates major problem resolutions. Ensures all incidents are logged and relevant parties involved. Communicates with and coordinates activities with change management, incident management, and clients. Ensures problem or incident resolution. Ensures that accurate root cause and trend analysis are determined. Provides accurate and timely management reporting. Supervises one or more teams of problem management specialists. Motivates, develops, and manages performance of individuals and teams.
Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.
-Bachelor's degree or equivalent work experience
-ITIL Service Management Foundation certification
-At least 5 years experience with the processes, practices, disciplines and tools needed to ensure that IT services are provided as agreed between the customer and IT provider.
Basic understanding in:
-IT service change management
Working experience in:
-IT incident management
-IT audit and control
-IT quality assurance
Extensive experience in:
-IT service management (ITSM)
Subject matter expert in:
1st - Daytime
Yes, 5 % of the Time