Network Operations Center Administrator 1


At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

U.S. Bank is seeking a committed Network Operations Center Administrator with IT Operations support experience to contribute toward the success of our technology initiatives. This position works under the guidance of a Network Operations Center Analyst.  Provides high quality day to day support for U.S. Bank's production environment.  Demonstrates the sense of urgency and commitment required for managing and maintaining a 24/7 production environment.
Successful applicants will exemplify U.S. Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Job Responsibilities

  • Monitor alerts for network, server, telephony, application, and other platforms.
  • Proactively create tickets on servers, telephony systems, network equipment, telephony equipment and circuits.
  • Analyze and resolve network and server issues.
  • Prioritize, manage, and properly escalate issues.
  • Troubleshoot system down situations.
  • Work with vendors to escalate and quickly resolve circuit and/or equipment issues.
  • Execute commands for automated server jobs as requested by job application teams.
  • Take calls from transmission customers and assist them in confirming receipt of files and/or troubleshooting issues.
  • Investigate basic VOIP and telephony issues.
  • Update incidents with timely, accurate, and detailed updates within SLAs.
  • Regularly communicate status to customers.
  • Adheres to all policies, standards, and procedures.




Basic Qualifications


-High School diploma or equivalent
-At least 1 year experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.


Preferred Skills/Experience




-Network Infrastructure


-Hardware infrastructure

-Computer operations

-IT systems management

-Routing and Switching experience with enterprise class network devices.

-Knowledge in working with Cisco IOS routers and Cisco switches.

-Windows server experience.

-Basic knowledge of Linux/Unix server OS.

-Ability to work well in teams and with minimal supervision.

-Must possess excellent verbal communication skills to work with department personnel and various vendors.

-Ability to work individually, and in group settings.

-Strong interpersonal relationship skills.

-Good customer service skills.


-Strong problem solving skills.

-Ability to work with all levels of management.

-Excellent written communication skills.

-Strong desire to succeed.

-Takes ownership.




Information Technology

Primary Location

Minnesota-MN-Saint Paul

Other Locations

Other Locations Oregon-OR-Gresham


1st - Daytime



Additional Scheduling Information

Sunday-Wednesday from 6:00AM – 4:30PM CT

Average Hours Per Week