Transactional Support Analyst

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 

U.S. Bank is seeking Technical Support Analyst to contribute toward the success of our technology initiatives.

Essential Duties and Responsibilities:
All duties will be performed in compliance with published Elavon policies and procedures. Duties include, but are not limited to the following:

• Uses technical skills and expertise to support daily operations, and customer escalations.
• Acts as technical escalation point for all application issues that cannot be resolved by front line call support teams.
• Uses tools and established fact-finding procedures to evaluate network, application and data processing issues. Provides resolution or escalation.
• Collects proprietary logs/reports to assist in root cause analysis of system/service events.
• Interprets third-party documentation and protocol specifications if necessary.
• Provides feedback to business and development teams with a degree of technical competence to fully describe ongoing issues and potential solutions.
• Organizes, Conducts, Participates in quarterly Disaster Recovery exercises for supported applications.
• Maintains team inventory of compliance data, and responds to audit evidence requests.
• Maintains current knowledge of Elavon product/service offerings; payment industry standards; and customer integration methods.
• Participates in the on-call support rotation schedule. (approx. 5 weeks per year)

 

Qualifications

 

Basic Qualifications
• Bachelor's degree, or equivalent experience, plus one year job experience; or equivalent combination of education and experience in payments processing field.
• Must be capable of functioning at the command line in a mixed Windows/ Linux/ Unix/ Stratus environment; supporting a diverse array of applications, scripts and system monitoring tools.
• Requires extreme flexibility in establishing priorities, good project definition and communication skills, and a talent for learning new technologies quickly.
• Ability to solve practical problems and deal with a variety of variables in situations where limited standardization exists.
• Must possess basic systems admin knowledge of Windows Server/SQL, UNIX, and Linux
• Must possess basic understanding of modern communications and file transfer protocols TCP/IP, SSH, SFTP, etc.
• Must possess basic SQL query skills.
• Must be proficient with Microsoft Excel/ Word/ Visio and have good documentation skills.
• Previous coding, Perl or shell scripting is helpful
• Preferred experience with; Red Hat, Cisco Certifications, customer service certification or other related accomplishments.

 

Job

Information Technology

Primary Location

Colorado-CO-Englewood

Shift

1st - Daytime

Additional Scheduling Information

on-call shift rotation

Average Hours Per Week

40