Elavon Gateway Support Technician

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
 
Our customers want to expand their business opportunities. We help them get there.
 
From e-commerce to mobile wallets and chip card acceptance, Elavon helps businesses, small and large, accept all payment types – and reap the benefits at the end of the day.  Whether they need a simple or sophisticated payment solution, we’ve got them covered. 
 
For 25 years, we’ve helped more than one million customers around the world grow their business through payments. Our flexible, secure and innovative payment solutions help businesses attract and keep customers, develop partner relationships, process payments and simplify operations. 
 
Here’s a little bit more about our breadth and expertise :
  • We are consistently rated among the top five global payment providers
  • We process more than 3 billion transactions annually around the world
  • We provide payment tools customized by industry type
  • We’re backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.
  • Our company operates in 10 countries
  • Our call centers are open 24/7, and our team is always ready to help
 
Growing a business in a fast-moving world is challenging.  Let us help you succeed.
 
Position Highlights:
 
  • Provides quality support to customers by responding to their inquiries and resolving problems associated with proprietary applications and operating systems to assure the level of performance specified by the service level agreements. 
  • Isolates problem sources and works with the internal telephony, system operations, application development and vendors to resolve problems. 
  • Develops and maintains documentation of all problem management activities. 
  • Requires an understanding of the technical aspects of personal computers, central server operations, telephony equipment, on-line mailbox transmissions, internet, and interactive commerce capabilities.

 

 

Qualifications

 
Basic Qualifications:
 
  • Technical, trade or business certificate
  • Two to four years of experience in software content, internet and system administrator activities
 
Preferred Skills/Qualifications:
 
  • General understanding of the technical aspects of telephony equipment, systems and vendor capabilities
  • Thorough knowledge of distributed computing environment and internet
  • Thorough knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
  • Well-developed understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
  • Strong planning and organizational skills
  • Excellent verbal, written and interpersonal communications skills

 

 

Job

Information Technology

Primary Location

Colorado-CO-Englewood

Shift

1st - Daytime

Average Hours Per Week

40