Operations Team Supervisor

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
We are seeking individuals to join U.S. Bank who possess a strong work ethic and a passionate drive for success. U.S. Bank was recognized as a 2015 World’s Most Ethical Company® by the Ethisphere Institute, and has been a #1 Most Admired Superregional Bank by Fortune magazine for the past five years.
 
Come and join our Collections department! We'll teach you what you'll need to know to ensure your success!
 
Responsible for providing the daily supervision and work direction for assigned collections team.  Directs staff in the efficient resolution of credit card collections in order to reduce exposure and loss and maintain delinquency and loss ratios that are consistent with bank standards.  Determines appropriate distribution of accounts among Collectors based on degree of difficulty, volume and loan type.  Directly or through staff, works with delinquent customers to avoid further delinquency.  Assists in developing policies and procedures to provide for more efficient collection processes.
 
Supervisory functions include:
  • Leading and directing a staff of approximately 12 employees
  • Evaluating employee performance and making salary recommendations
  • Performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction.
 
The department operates from 7:00 a.m.- 8:45 p.m. Monday - Thursday and 7:00 a.m. - 4:45 p.m. on Friday. The scheduled shift is 8:30 a.m.-5:15 p.m., Monday - Friday and an occasional 12:00 p.m.-8:45 p.m. shift.
 
Scheduled start and end times are subject to change based upon business needs.
 
 
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
 
 

Qualifications

 
Basic Qualifications
- Technical, trade, or business school certificate
- Three or more years of collections experience
- Minimum one year of supervisory experience
 
Preferred Skills/Experience
- Thorough knowledge of collections and the products and services supported
   by the area.
- Thorough knowledge of applicable bank policies, procedures and collection  
   related laws, regulations and procedures
- Proficient knowledge of computer applications and/or the equipment used in
  the collection area
- Well-developed customer relations skills
- Strong verbal and written communication skills
- Ability to identify and resolve/escalate complex problems with minimal   
  guidance.
- Good leadership and supervisory skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
 

Job

Credit / Lending

Primary Location

Minnesota-MN-Minneapolis

Shift

1st - Daytime

Average Hours Per Week

40