Customer Service Advisor - Collections

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
Our Advisors are responsible for working in a fast paced, goal driven inbound and outbound collections call center. Collections Advisors work with customers to help educate them on their account status and options available based on their financial situation.  Advisors collect on delinquent balances by finding payment solutions that best meet our customers' needs.
 

Primary responsibilities include contacting a wide variety of customers and attempting to secure payment on delinquent credit card accounts and understanding the reasons for the delinquency. Advisors perform collection activities in accordance with state and local collections laws in an effort to recover unpaid debt.

 

We are currently seeking Advisors that have flexibility to work varying shifts that consists of 2-3 nights per week and a weekend day or night. A 10% shift premium is offered for shifts that start at 12:30 PM or later.

 

Benefits  

 

We provide an opportunity for career growth and professional development in a supportive and professional work environment. We offer our Collections Advisors a competitive salary, potential for lucrative monthly performance based incentives, and an outstanding benefits package to include:
  • Health
  • Dental
  • Vision
  • Life insurance programs for the employee and family
  • Paid time off, including the opportunity to purchase additional vacation time
  • Generous tuition reimbursement program
  • Banking discounts
  • 401K with company match and pension programs
  • Casual attire
  • On site cafeteria  

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 

Qualifications

 

 

Basic Qualifications
- High school diploma or equivalent
- Minimum one year of experience in collections and/or customer service activities

 

Preferred Skills/Experience
- Some knowledge of loan collection policies and procedures, fair debt collection

   practices, and related laws
- Strong customer service/relations skills
- Ability to identify and resolve exceptions and to organize and interpret information
- Good verbal and written communication skills

 

Job

Credit / Lending

Primary Location

Kansas-KS-Overland Park

Shift

2nd - Evenings

Average Hours Per Week

40