Elavon Customer Care Supervisor

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
 
About Elavon
 
Our customers want to expand their business opportunities. We help them get there.
 
From e-commerce to mobile wallets and chip card acceptance, Elavon helps businesses, small and large, accept all payment types – and reap the benefits at the end of the day.  Whether they need a simple or sophisticated payment solution, we’ve got them covered. 
 
For 25 years, we’ve helped more than one million customers around the world grow their business through payments. Our flexible, secure and innovative payment solutions help businesses attract and keep customers, develop partner relationships, process payments and simplify operations. 
 
Here’s a little bit more about our breadth and expertise :
  • We are consistently rated among the top five global payment providers
  • We process more than 3 billion transactions annually around the world
  • We provide payment tools customized by industry type
  • We’re backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.
  • Our company operates in 10 countries
  • Our call centers are open 24/7, and our team is always ready to help
 
Growing a business in a fast-moving world is challenging.  Let us help you succeed.
 
Supervises the delivery of high level, professional, administrative services and expertise that requires in-depth knowledge of the assigned functional area.  Analyzes, interprets and resolves inquiries from customers and/or internal clients regarding policies and procedures applicable to the assigned area.  Manages workflow and ensures that service expectations are met.  Under limited direction administers and supervises special projects and programs for the area.  Compiles and analyzes reports for management and makes recommendations.  Delegates work and provides direction to clerical staff.
 

Qualifications

 
Basic Qualifications
- Minimum technical, trade or business school certificate, or equivalent work experience
- Five or more years of administrative or operations experience in the financial services industry
- One or more years of supervisory experience
 
Preferred Skills/Experience
- In-depth knowledge of functional area, applicable systems and policies and procedures for the assigned area
- Strong organizational and problem-solving skills
- Excellent computer skills, especially Microsoft Office applications
- Demonstrated leadership skills
- Thorough knowledge of the organization's human resources policies and procedures
- Strong interpersonal, verbal and written communication skills
- Well-developed ability to resolve complex problems with minimal guidance
 

Job

Administrative / Clerical

Primary Location

Tennessee-TN-Knoxville

Shift

2nd - Evenings

Additional Scheduling Information

Tues – Thurs 11am – 8pm, Fri-Sat 3pm-midnight

Average Hours Per Week

40