U.S. Bank Recruitment Administration Pre-Employment Processor - Minneapolis, MN (Must have 10:30 am - 7 pm CT availability.)

 

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

 
*Must have 10:30 am - 7 pm CT availability*
 
Would you like to join the best bank in America?! Then come join US! This exciting new role provides end-to-end recruitment administration and process facilitation including preparation of offer letters and pre-employment paperwork/forms, ordering and monitoring of pre-employment background screening, new hire correspondence and inquiry resolution within a shared services environment to achieve timely onboarding of all US hires.
 
This person is tasked with:
 
Fulfill requests within a timely and accurate manner to facilitate flawless process flow.  Respond to inquiries regarding the new hire process from new hires, recruiters, hiring managers and human resources business partners.  Research and resolve discrepancies within service requests.
 
  • Manage queue of assigned service requests and inquires and ensure timely processing and resolution occurs within specified service level agreement.  Service requests include but are not limited to:  offer letters, initiation of supplemental data needed for employee on-boarding, ordering pre-employment screening packages, pre-employment paperwork/forms and management of employee data within applicant tracking system to ensure timely hiring.
  • Maintain necessary recruiting related files and paperwork while upholding and protecting confidential candidate and employee information.
  • Provide inquiry management for tier I and II inquiries related to new hire recruitment and onboarding activities while demonstrating excellent customer service and attention to detail.
  • Provide assistance and act as an escalation point to Employee Service Representatives on tier II issues and inquiries as it relates to new hire and onboarding activities.
  • Maintain recruitment administration processes and work instruction documentation.
  • Identify and implement process improvements relevant to assigned areas or projects.
  • Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.  
  • Maintain a clear understanding of legal and compliance requirements regarding assigned areas or projects.
  • May back-up support to other general HR administration or inquiry management within the contact center during peak times.
 

Qualifications

 
Required
2 year college or post-secondary course work in related field or applicable work experience.
 
Preferred: - Bachelor’s degree
 -2 years of Customer Service experience.
Candidate with minimum of 1-3 years of experience in administration of HR, Recruitment, Payroll or Benefits.
Strong PC skills, preferred experience working in PeopleSoft and Taleo
Established vocabulary of general HR terminology (recruitment, payroll, benefits)
Strong verbal and written communication skills
Excellent interpersonal skills with and a customer service approach to problem solving.
Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information.
 

Job

Administrative / Clerical

Primary Location

Minnesota-MN-Minneapolis

Shift

1st - Daytime

Travel

No

Additional Scheduling Information

Monday - Friday 10:30 AM to 7:00 PM

Average Hours Per Week

40