U.S. Bank Voyager Maintenance Solution
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SPEAKER: Here's how a typical vehicle maintenance transaction works today.

A driver takes the fleet vehicle into a repair shop. The shop establishes what repairs or maintenance they need to make to the vehicle. Next, the shop needs to get approval from the fleet manager to proceed. They call but may have difficulty reaching the fleet manager who may be on another line or away from their desk. When they do get through, they must tell the fleet manager what's needed and wait to receive approval. Before you know it, several minutes or even hours have passed, and the shop still has not been authorized to work on the vehicle. Meanwhile, the fleet driver is stuck waiting, negatively impacting their productivity. Once the shop has finally received approval, they still need to complete the work on the vehicle and wait for payment. Now this is where things can get even more challenging. When the repair order is first submitted, sometimes the details are given incorrectly or misunderstood. And now, the fleet doesn't want to pay the full amount. Or, they may pay the invoice, but aren't happy. Either way, the process takes too much time and someone loses out. 

That's where Voyager comes in. The Voyager Maintenance Solution works as a bridge between fleets and maintenance providers. It provides electronic data collection and robust maintenance controls, including standard or custom rules and approvals to accommodate specific parts and brands. Along with fast and secure, cardless payments, every transaction contains granular detail, down to every part number for enhanced visibility. Plus, the Voyager Maintenance Solution provides faster, electronic authorization based on parameters set by the fleet. This gives fleets and maintenance providers complete confidence that the price that's authorized is the price that's billed and most importantly the price that's paid. 

The Voyager Maintenance Solution helps fleets control what, when and where all repairs and services can be performed. Moreover, it gives maintenance providers consolidated billing, payments and reporting, creating a winning combination for both transacting partners. Contact us to learn more today.