Why was my debit card declined?

There are many different reasons a transaction may be declined. While it would be too many to list here, we do have that information available specific to your account.

  • Call us at 800-USBANKS (872-2657) and use our automated phone system.
    See also: How do I use your automated phone system to find out why my debit card was declined?

Please be aware if any of the following circumstances apply, your card can also decline.

  • The card isn't activated.
  • Attempts to exceed your daily transaction amount.
  • Lack of available funds.
  • Expired card information is being used.
  • Possible magnetic strip damage (in this case, you'll need a new card).
  • PIN was entered incorrectly.
  • Transactions originating in the following countries due to current sanctions. This is because we're required to restrict access or transactions in a sanctioned country.
    • Cuba
    • Iran
    • Syria
    • North Korea
    • Crimea Region of Ukraine

If you need further assistance, call us at 800-USBANKS (872-2657). We accept relay calls.