KNOWLEDGE BASE

How do I refresh my account data?

Account information from external institutions is updated by U.S. Bank once daily (early morning) at a minimum, and some institutions may refresh or update their data every three hours as requested by U.S. Bank. Your account information will be updated automatically each time you login to the app with the daily update, or more refreshed data if available. Data can also be refreshed manually, but only if more than three hours has elapsed since the last update.

As such, external account balances displayed may not reflect the latest transactions or available balances.

The time shown, for example (1 hour), next to your external account, is the time elapsed since new data was successfully received from your institution.

iPhone/Android Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App

To refresh your account data manually, pull down on the account dashboard.  You can also refresh your account at the financial-institution level by following the steps below.

  1. Select Manage external accounts from the bottom of your account dashboard.
  2. Select the financial institution you would like to refresh.
  3. Select Refresh from the financial institution screen.