KNOWLEDGE BASE

How is text banking different from account alerts?

Text banking uses your mobile number to respond to queries. An account alert is typically set up with an email address; however, these can also be set up using a mobile number.

To help figure out the difference, here's an overview:

  • Text banking allows you to perform limited actions at any time by sending a short code to us at 872265. Responses are¬†usually short and references account-specific information.
  • Account alerts are email or text message notices to advise you when a specific action takes place on your account. These have to be set up by you before the action(s) takes place to receive the notice.