KNOWLEDGE BASE

How can we help with Covid-19 (Coronavirus)?

We're here to help in any way that we can. We are closely monitoring the COVID-19 pandemic and taking the necessary steps to help protect the safety and well-being of our customers and employees. We have included some options and some helpful information below to assist with any questions or concerns that you may have during this time.

Bank at home with these options. 

Check your balances and recent transactions 24/7 via the mobile app, on our website, by phone or with your Amazon Alexa or Google Home device. You may also:

  • Use the U.S. Bank Mobile App to deposit checks, pay bills, transfer or send money and more.
  • Bank online at usbank.com to pay bills and transfer or send money.
  • We've launched a new way to get answers to your COVID-19 financial questions. Simply text "Hello" to 866-809-4182 to get started. After getting a welcome message from us, you can text questions about branch hours, payment assistance, and more. 

We’re temporarily changing our branch operations.
 

To help protect the health of our customers and employees, we have temporarily reduced operating hours at all branches. As of March 19th 2020, we decreased lobby services in many areas and are encouraging our customers to use our drive-up instead. If you have questions about local branch hours, please check your branch location page.


Get immediate assistance.
 

If you need additional support regarding COVID-19, contact our COVID-19 assistance line at 888-287-7817. We accept relay calls. Due to high call volumes, you may experience longer than usual wait times.