KNOWLEDGE BASE

What assistance is being provided for my mortgage for those impacted by the COVID-19 (Coronavirus)?

Mortgage help and repayment options

We understand the COVID-19 outbreak may be affecting you and your family in ways beyond your control. We're offering mortgage assistance and repayment solutions that could help you through these difficult times. If you're having trouble keeping up with your mortgage payments, you may qualify for an assistance plan (forbearance). The assistance plan could include suspended payments for up to 180 days with no late fees during the forbearance. We will also provide a Relationship Manager who will support you throughout your plan. You can also get assistance online by selecting the Mortgage assistance button from your mortgage dashboard in mobile/online banking. 

To help address your questions more quickly, we've launched a new way to get answers to your COVID-19 financial questions. Simply text "mortgage help" to 866-809-4182 to get started. After getting a welcome message from us, you can get information on our current mortgage assistance program. 

Visit our FAQ page for more information.