KNOWLEDGE BASE

How do I set up or change my mobile phone number on file?

You can add or update your phone number anytime you need. You'll need to have access to your former mobile phone number due to the authentication process. If you don't have access to it, call us at 800-872-2657 and we can update your mobile number for you. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Customer Service, then My Profile.
  2. Choose Edit below your primary mobile phone number.
  3. Select Replace number next to your current number.
  4. Enter your new mobile phone number, confirm it, and select Continue.
  5. Enter your Quiet Time preferences, if preferred, then choose Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the main menu and select the gear icon in the upper right corner.
  2. Select Phone Number, then Phone numbers again to open your profile.
  3. Choose Edit below Primary Mobile Number and Mobile Preferences. 
  4. Enter your new mobile phone number, confirm it, and select Continue.
  5. Enter your Quiet Time preferences, if preferred, then choose Submit.