How do I view external account transfer speed, delivery, fees, and cut-off times?

If you are looking for additional details regarding your external account transfer, just log in to online banking and follow these steps:

  1. Select Transfers at the top of the page, then select Transfer money.
  2. Select the External Transfers tab, then enter the details of your transfer:
    • Enter the amount, the From and To accounts, then choose your Send On date.
    • Delivery details will be displayed below the Send On date.
  3. Select the in-page help icon to the right of the delivery details for more information about speed, delivery, fees, and cut-off times.

The option to view your external account transfer details is only available on the full website. This option is not available on mobile banking.