KNOWLEDGE BASE

What are account password requirements?

To ensure your information is secure, the minimum requirements below need to be met:

  • 8 - 24 characters long, with no spaces
  • Include at least one number
  • Include at least one upper-case letter

Optional special characters such as %, $, &, # or *, may be included, if desired.

Additional Information

You may receive an error message if one of the following occurs:

  • You're trying to re-use a password
  • Three (3) identical characters are listed in a row
  • Using the word "Password" or your username as the password