KNOWLEDGE BASE

How do I request money with Zelle®?

To request money from someone through Zelle® follow these steps. Please be aware the recipient of your money request must approve the transaction for you to receive the requested funds.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Send money from the top menu bar, then select Send money with Zelle®.
  2. Choose Request money.(If you're new to Zelle®, we'll walk you through enrollment before you proceed.)
  3. Select the person you'd like to request funds from or tap Add a recipient.
  4. Enter the amount and select Review
  5. When you've confirmed the information is correct, select Request.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Tap the Zelle®/Send money at the bottom of the Accounts dashboard, then select Request money. (If you're new to Zelle®, we'll walk you through enrollment before you proceed.)
  2. Select the person you'd like to request funds from or tap Add a recipient.
  3. Enter the amount and select Review.
  4. When you've confirmed the information is correct, select Request.