To change your ID Shield questions and/or answers, just log in to online banking and follow these steps.
The option to reset your ID Shield questions or answers is only available on the full usbank.com website. This option is not available on mobile banking.
All questions and answers needs to be changed at once; there's not an option to edit an existing answer or change one question. If you prefer, you can re-use previously chosen questions.
If you need assistance with your business account, please visit a local branch or contact us at 800-USBANKS (872-2657). We accept relay calls.