KNOWLEDGE BASE

How do I remove a deceased owner/signer from my consumer account?

We'd like to express our most sincere condolences. When you've experienced an event that requires a customer to be removed from an account, we're here to make the process as easy as possible. We offer customer assistance in person by visiting a branch, over the phone, or by mail.

  • Visit a local branch and speak with a banker.¬†
  • Give us a call.
    • Checking/savings: 800-872-2657
    • Credit cards: 800-285-8585
  • Submit your request in writing.
    • Checking/savings: Please fax the information¬†to 503-401-5640.

Please be aware Power of Attorney documents aren't valid for a deceased account holder situation.