COI Quarterly E-Newsletter Winter Edition 2022 - Customer Testimonial Video (Katie Marks) (DESCRIPTION) Katie Marks, U.S. Bank Home Mortgage customer, Cincinnati, Ohio. Text, u s bank (SPEECH) KATIE MARKS: I decided to buy when I moved back to Cincinnati. I knew exactly the place I wanted to be in, and then started looking at houses, as things started to pop up. (DESCRIPTION) U.S. Bank recommended for trusted reputation. (SPEECH) I felt a little bit more comfortable going to more of a larger institution that has a little bit more of a reputation. And then was recommended actually to go to U.S. Bank. (DESCRIPTION) U.S. Bank successfully manages tight deadlines. (SPEECH) I think I put an offer in about 45 days before closing, and then we had a 30-day close. So it's very tight turnaround, and I was very impressed with how you guys were able to manage through that. (DESCRIPTION) Experienced Loan Originators guide through the homebuying process. (SPEECH) I was a little bit surprised of how fast things go. Just having somebody who was there to really help talk me through the process-- explain here's the document that you're looking at, here's what it means, here's the different sections, pay special attention to these specific areas-- and kind of being your advocate, I would say was the best part. (DESCRIPTION) Digital tools allow for expedited process from anywhere. (SPEECH) I use a lot of the online tools. I think it was nice because you get reminders as the action items are coming due or as just different action items come up. You can quickly start looking at those action items, figure out when they're due, who you need to work with, and be able to read all the documents online. And I think I was just very surprised by how much you could do without having to actually go into an office. I would definitely recommend going U.S. Bank. (DESCRIPTION) U.S. Bank helps achieve home ownership dreams. (SPEECH) As big of a company it is, I didn't expect to have such one-on-one interactions with a loan originator and having all that extra support. I thought that was huge, and I felt like I was getting a lot of information that was all the information that I needed to make the right decision and sure that I was setting myself up for the next couple of decades from a financing perspective. (DESCRIPTION) Logo and text, u.s. bank. Equal Housing Lender. This document is not a consumer credit advertisement as defined by Regulation Z. It is provided to assist builders and real estate agents and is intended for their use only. It is not to be distributed or made available to their clients or the general public. Loan approval is subject to credit approval and program guidelines. Not all loan programs are available in all states for all loan amounts. Interest rates and program terms are subject to change without notice. Visit usbank dot com to learn more about U.S. Bank products and services. Mortgage, home equity and credit products are offered by U.S. Bank National Association. Deposit products are offered by U.S. Bank National Association. Member FDIC. Copyright 2022 U.S. Bank.