Paycheck Protection Program Forgiveness portal tour

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The U.S. Bank Paycheck Protection Program Loan Forgiveness portal provides you with the tools and resources you need to successfully submit your application for loan forgiveness. For the best experience, we strongly recommend accessing the forgiveness portal in the latest version of Google Chrome.

Prior to accessing the portal for the first time, you will be sent an email containing your unique access link.

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A sample of the email appears. The dark blue Apply Now button is beneath the greeting and invitation and above a section titled Helpful Information.

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Once you've clicked the Apply Now button, you'll be directed to request a passcode for security and identification purposes.

Click the "Text me a passcode" button. You should receive a one-time use code via text message to your mobile phone within a few minutes. Enter the passcode on the screen from the text. Then click "Login in."

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On the Log in page, there is a space to enter the passcode, a link to "send new passcode," and a large blue button to log in. On the right, there is a help box titled "Have Questions?" Call us, 877-357-4715 Monday through Friday 8 a.m. to 8 p.m. Central Time, Saturday 8 a.m. to 6:30 p.m. Central Time.

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Helpful tips-- you will need to complete the process each time you wish to access the portal. There's no username or password. We do recommend you keep your invitation email with the link. You will also be able to save your progress between sessions.

Once logged in, you'll be on your Application Dashboard page. To begin your application, click the "Go to application" button.

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The dark blue button appears just below the Introduction. The contact information appears again, this time in a box on the right of the page, just below a box titled Supporting Documents Information.

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Throughout the portal, there are several helpful tools and resources you can use while completing your application. You can track your application progress along the left side of the screen and navigate between sections you've already completed. You can also see what's coming up next.

If you have questions, use either the chat or phone contact option. Our chat capabilities can provide you with live responses while you're progressing through your application.

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On the page, The navigation bar is on the left, the current selection is in the largest space in the middle, and the box titled Have questions? is on the right. The resources box is in the lower right.

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You can also reference other linked resources, such as our FAQs or the SBA website when completing your application.

In most cases, you don't need to upload supporting documentation if you're completing the Form 3508S application. However, there are certain specific instances where you may be prompted to provide additional documentation. For Forms 3508EZ or 3508, gathering and already having supporting documentation retained electronically is critical for an accurate review and calculation of your forgiveness amount and will be requested at the stage of the application.

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A light blue bar at the bottom of the page contains a link titled Add documents.

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When prompted to add documents, you'll be asked to select a document category from a dropdown menu of document types. This creates a placeholder on the dashboard to upload the documents. You will also be asked the number of files you intend to upload for that category type.

After creating a placeholder for your file, you can upload your documents in one of two ways-- one, drag the file into the upload area and drop, or two, click Browse, navigate to where the files are saved on your computer, select, and click Upload.

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Both choices sit to the right of a description of each of the document types.

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After uploading all your supporting documents, simply click the "I've uploaded all documents" button to proceed. We've also provided links to our FAQ and reference guides that provide more information about the required documents.

Once you've completed filling out each section of the application and, if applicable, uploading any supporting documentation, you're ready to sign and submit your application. Follow the instructions on the screen to ensure all signatures are captured. And once finished, click the OK button to submit.

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On the page for the last step, instructions read "Review application. Instructions below the title give information on completing the process. A long, dark blue bar is titled Okay. A light blue link underneath reads, Save and log out.

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For more information and resources regarding your PPP loan, visit usbank.com/pppcustomers or contact your banker.

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Copyright 2021, U.S. Bank.